About Us - MDN Supplies
MDN Supplies is a small family run business based in Bedfordshire, we have been trading for 10 years and became a limited company back in 2012. The website was initially launched selling wiring components but over the last few years has evolved into haberdashery of craft and hobby products, we are also extremely proud to have recently become an authorised distributor of genuine VELCRO® Brand fasteners.
Over the years we have invested in both our website and product ranges, now our website is able to cater for shoppers regardless of device, from your mobile phone right up to your PC. Our product stock is currently at 98% in our core range and we are always expanding the selections within these categories. We are committed to supplying you with an unparalleled service from ease of ordering to speed of delivery, we want to be in your favourite suppliers because you know us to be reliable and honest.
Because we are a family business we know the importance of service, and are proud to boast a 2 hour email response time for 99% of our enquiries*. We know that sound product knowledge is all part of an exceptional service so we strive to get queries answered as soon as possible and above all with 100% accuracy.
We offer telephone support, however we are a small company, so often are dealing with orders and can not guarantee to be available on the end of the phone at all times. The best times to call us are between 12 and 5 Monday to Friday. We have found that customers prefer product related queries are better addressed via email, as this allows us to respond with detail and offer links to appropriate alternatives where available. Please feel free to contact us.
*During normal office hours Monday to Friday. We are always really happy to hear from you, the good is great and gives us a boost and the bad is as important, it allows us to better improve our services and products. We are also fully PCI compliant for credit and debit card security strandards.