Terms & Conditions
About UsMDN Supplies Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please feel free to email us through our contact form here..
MDN Supplies Ltd
13 Stratton Way
Email Us Via Our Contact Form.
Making A PurchaseMaking a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Ordering online is easy - just follow these simple steps
After browsing through our shop, click on the product that interests you to expose a list of features and benefits.
To order, click Add to Basket where you may enter the quantity you require in the appropriate box (don't worry you can change your mind at any point up to confirming your order, also some pages within the site give you the option to enter a quantity before you add them to you shopping basket.)
View your Shopping Basket at any stage to amend your order.
Proceed to the Checkout when you are ready to make your purchase.
Complete your invoice address details.
Enter any delivery instructions, e.g; can be left with neighbour etc.
Click finish to confirm your order and make payment.
Print your receipt, if required.
Your order is now being processed, an email will confirm your order and details. Once your order has been dispatched we will email you confirmation.
We accept all major credit and debit card payments (we do not accept American Express). We accept Visa, MasterCard, Switch/Maestro and Solo.
All payment via the internet is taken by 'PayPal' website payments. Every transaction processed by 'PayPal' is also checked to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use.
We want you to be confident about shopping with us, should you have any concerns, please contact us here.
All orders are dispatched at 2pm (Monday to Friday).
Payments can be made using Visa, Master Card, Delta, Switch/Maestro and Solo.
We will acknowledge your order by e-mail.
Once your order has left the warehouse, we will notify you by email.
Cookies are small files that may be placed by a web site on a users PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.
A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not strictly necessary for the functioning of the site. It is not yet clear how this will be interpreted in law. Our website software currently uses the following types of cookie:
Specifically excluded from the scope of the regulations:
ACTINIC_CART. Records the session file of the shopping cart.
Consent is obtained for the following cookies by agreement to the Terms and Conditions this is enforced in the checkout and orders can not be completed if the check box is not ticked, only then will the cookies load in order to complete the checkout process:
ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function stores contact information to avoid the need for re-entering for subsequent orders.
Necessary for the correct functioning of the associated elements of the site:
ACTINI_REFERER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the Back link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the Recently Viewed Products list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.
None of these four stores personal data. The first two expire on closing the browser. Expiry period of the second two is set for 24 hours.
At present there is no indication that the above cookies will be affected by the application of the new law. However we are monitoring the situation and will respond to any change that would negatively affect our website and your privacy.
Shipping And HandlingWe normally expect your order to be delivered within 2 to 3 working days (90% arriving the next day) within UK, for the Europe including S. Ireland you should allow 5 to 7 working days.
*Free delivery on order values over £100 is only available to the UK this does include all of Scotland and N. Ireland. Full details on our carriage charges and delivery areas can be found in our delivery section.
Please note that if you wish to cancel your order you must notify us immediately, as we generrally dispatch orders the same day, the fastest method of contacting us to cancel is here. If your order consists of more than one product, and we are out of stock in part, we will notify you, however we may choose to ship part of your order separately, to minimise the inconvenience to you, you will not be charged extra shipping if we choose to ship your orders separately.
We can not be responsible for delays in delivery once your order has left our warehouse, therefore are not able to offer any form of compensation should your order not arrive in time, please do not arrange for any work to be carried out until you have received your goods. If you have not received your order in 14 days, please contact us with your order number.
Delivery ScheduleWe send 99% of orders via Royal Mail 1st Class for the UK, and Royal Mail Small packets for the rest of the world. A small percentage of orders will be dispatched via courier, your dispatch email will provide you with full details on how your order has been shipped, and provide you with details on how long delivery will normally take.
For the UK including N. Ireland and the Channel Islands, please allow 2 to 3 working days for delivery.
For Europe including S. Ireland please allow up to 7 to 10 days for delivery.
For Outside the UK & Europe, please allow up to 10 to 14 days for delivery.
If any order has not been received within 14 working days from the day after you received your dispatch email please contact us so that we can resolve the issue and track your parcel where possible.
Back OrdersWe try to keep our stock holding in good order, our website uses a real-time stock control system, and so should not allow ordering when we are out of stock, with the exception of items we buy in to order, these items will be clearly marked on the item page.
Should our stock control fail and your item is not in stock, we will place it on back order for you. You will always be notified by email with the option to cancel your order. In most cases we will include a delivery timescale when we are out of stock, so that you have an idea of how long your order will take.
Tax ChargesVAT is charged on all orders at the current rate, our VAT number is 226 3355 21.
Credit Card SecurityWhen the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
GuaranteeWe guarantee your complete satisfaction with all our products and offer a 30 day refund policy on our entire range. If for any reason you are unhappy with your purchase please get in touch with our customer service department by email here.
Reaching UsIf you need to contact us, please email us, or write to us at 13 Stratton Way Biggleswade BEDFORDSHIRE SG18 0NS United Kingdom
1. Take and fulfill customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes
4. We do not store credit card details nor do we share customer details with any 3rd parties
Hyperlinks In the event that our website from time to time contains any hypertext-links to other websites, MDN Supplies has not reviewed, is not responsible for, and accepts no liability in respect of, any information or opinion contained on any such other website. The inclusion of such hyperlinks, however, does not imply any endorsement or recommendation of those websites or the contents of those websites by us.
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the outbound cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Our Address for Returns is:
MDN Supplies Ltd
13 Stratton Way
Your cost of returning items to us is non-refundable