Free UK Delivery on Orders Over £30.00 Order Before 2pm for Same Day Dispatch Secure Payments by Card or PayPal
 

About Us

MDN Supplies Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please feel free to email us through our contact form here..

MDN Supplies Ltd
13 Stratton Way
Biggleswade
SG18 0NS
United Kingdom

Email Us Via Our Contact Form.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Ordering online is easy - just follow these simple steps

After browsing through our shop, click on the product that interests you to expose a list of features and benefits.

• To order, click Add to Basket where you may enter the quantity you require in the appropriate box (don't worry you can change your mind at any point up to confirming your order, also some pages within the site give you the option to enter a quantity before you add them to you shopping basket.)

• View your Shopping Basket at any stage to amend your order.

• Proceed to the Checkout when you are ready to make your purchase.

• Complete your invoice address details.

• Enter any delivery instructions, e.g; can be left with neighbour etc.

• Click finish to confirm your order and make payment.

• Print your receipt, if required.

• Your order is now being processed, an email will confirm your order and details. Once your order has been dispatched we will email you confirmation.

We accept all major credit and debit card payments (we do not accept American Express). We accept Visa, MasterCard, Switch/Maestro and Solo.

All payment via the internet is taken by 'PayPal' website payments. Every transaction processed by 'PayPal' is also checked to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use.

We want you to be confident about shopping with us, should you have any concerns, please contact us here.

• All orders are dispatched at 2pm (Monday to Friday).

• Payments can be made using Visa, Master Card, Delta, Switch/Maestro and Solo.

• We will acknowledge your order by e-mail.

• Once your order has left the warehouse, we will notify you by email.

The Use of Cookies

Cookies are small files that may be placed by a web site on a user’s PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.

A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not ‘strictly necessary’ for the functioning of the site. It is not yet clear how this will be interpreted in law. Our website software currently uses the following types of cookie:

Specifically excluded from the scope of the regulations:

ACTINIC_CART. Records the session file of the shopping cart.

Consent is obtained for the following cookies by agreement to the Terms and Conditions this is enforced in the checkout and orders can not be completed if the check box is not ticked, only then will the cookies load in order to complete the checkout process:

ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function – stores contact information to avoid the need for re-entering for subsequent orders.

Necessary for the correct functioning of the associated elements of the site:

ACTINI_REFERER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the ‘Back’ link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the ‘Recently Viewed Products’ list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.

None of these four stores personal data. The first two expire on closing the browser. Expiry period of the second two is set for 24 hours.

At present there is no indication that the above cookies will be affected by the application of the new law. However we are monitoring the situation and will respond to any change that would negatively affect our website and your privacy.

Shipping And Handling

We normally expect your order to be delivered within 2 to 3 working days (90% arriving the next day) within UK, for the Europe including S. Ireland you should allow 5 to 7 working days.

*Free delivery on order values over £100 is only available to the UK this does include all of Scotland and N. Ireland. Full details on our carriage charges and delivery areas can be found in our delivery section.

Please note that if you wish to cancel your order you must notify us immediately, as we generrally dispatch orders the same day, the fastest method of contacting us to cancel is here. If your order consists of more than one product, and we are out of stock in part, we will notify you, however we may choose to ship part of your order separately, to minimise the inconvenience to you, you will not be charged extra shipping if we choose to ship your orders separately.

We can not be responsible for delays in delivery once your order has left our warehouse, therefore are not able to offer any form of compensation should your order not arrive in time, please do not arrange for any work to be carried out until you have received your goods. If you have not received your order in 14 days, please contact us with your order number.

Delivery Schedule

We send 99% of orders via Royal Mail 1st Class for the UK, and Royal Mail Small packets for the rest of the world. A small percentage of orders will be dispatched via courier, your dispatch email will provide you with full details on how your order has been shipped, and provide you with details on how long delivery will normally take.

For the UK including N. Ireland and the Channel Islands, please allow 2 to 3 working days for delivery.

For Europe including S. Ireland please allow up to 7 to 10 days for delivery.

For Outside the UK & Europe, please allow up to 10 to 14 days for delivery.

If any order has not been received within 14 working days from the day after you received your dispatch email please contact us so that we can resolve the issue and track your parcel where possible.

Back Orders

We try to keep our stock holding in good order, our website uses a real-time stock control system, and so should not allow ordering when we are out of stock, with the exception of items we buy in to order, these items will be clearly marked on the item page.

Should our stock control fail and your item is not in stock, we will place it on back order for you. You will always be notified by email with the option to cancel your order. In most cases we will include a delivery timescale when we are out of stock, so that you have an idea of how long your order will take.

Tax Charges

VAT is charged on all orders at the current rate, our VAT number is 226 3355 21.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your complete satisfaction with all our products and offer a 30 day refund policy on our entire range. If for any reason you are unhappy with your purchase please get in touch with our customer service department by email here.

Reaching Us

If you need to contact us, please email us, or write to us at 13 Stratton Way Biggleswade BEDFORDSHIRE SG18 0NS United Kingdom

Privacy Policy

INTRODUCTION

In this privacy policy, “we” and “our” relates to MDN Supplies Ltd, company number 8259945, a company registered in England and Wales.

“You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from MDN Supplies Ltd or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service’s website and on our website. The service provider we use is Reviews.io who act as our data processor for us as the data controller.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING

We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING

We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through our our contact form., or by phone on 01767 222367

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the outbound cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Our Address for Returns is:

MDN Supplies Ltd
13 Stratton Way
Biggleswade
BEDS
SG18 0NS

Your cost of returning items to us is non-refundable